Case Study: Business Interruption Claim
Challenges
Relatively complicated small business
Initial offers by carrier did not take into account the true variable nature of the business expenses
Expert for the carrier was entrenched in their typical way of analyzing losses, making it difficult for them to look at the facts differently
Assignment
Analyze and compute economic losses in a business interruption claim
Assist the insured in its negotiations with carrier
Result
My small, but not simple, retail business suffered a devastating fire in late February 2017. After spending several months working with my insurance company to calculate my Business Interruption claim I was offered a paltry 35% of the loss by the insurance company's accounting representation. The offer was made with no documentation by my insurance firm's accountants, and all communications ceased when I challenged the offer.
Cogence was able to bring the insurance accountants back to the table to complete the calculations. They worked to understand the intricacies of my business and were able to present my financial information in a manner that the accountants were better able to accept.to survive the catastrophe.
In the end, we were successful in convincing the insurance company to pay the full amount of the Business Interruption claim. Although it certainly would have been better had the insurance company & their accountant worked through the process in a more honest manner to avoid additional expense, Cogence's work was instrumental in ultimately getting the claim funded in full - absolutely critical for my business to be able to survive the catastrophe.
Cogence was wonderful to work with, and I highly recommend them to anyone unfortunate enough to require their services!
Aaron Silverman, Tails & Trotters
January 2018